An event by Qmatic    |    Questions? Contact us
GREAT EXPERIENCE, BARCELONA, 2016
THANK YOU!
#GEX2016

Speakers

Nicolas Boudot

VP EMEA, Softbank Robotics

Richard Hammond

Smart Circle

Martin Gill

How to embrace new digital business models
Vice president, Principal analyst serving ebusiness & channel strategy professionals, Forrester

Fredrik Härén

How to transform good ideas into great business
Author and Entrepreneur

SECTOR FOCUSED BREAKOUT SESSIONS

During the event you will be able to join the sector focused breakout sessions of your choice. Meet and listen to industry experts, client case presentations & best practice sharing.

retail

RETAIL:
The Seamless Customer Journey

Today’s retail environment is tough; competition is fierce. Customer loyalty is an important business driver – and uncertain. Customers expect seamless and highly personalized engagements. Learn from industry experts how you succeed.

healthcare

HEALTHCARE:
The Effortless Patient Journey

Healthcare facilities are under constant pressure to provide an improved quality of care to more patients, while coping with limited available resources. It’s about making the patient journey effortless, while providing the right support for the employees to deliver great service.

finance

FINANCE:
Banking On A Better Customer Experience

Today, traditional transactions are mostly handled online, while more complex products and services depend on face-to-face meetings with experts. How can you become truly omnichannel and how do you build a successful strategy to win in the 21st century?

public

PUBLIC:
In The Age Of The Empowered Citizen

From city halls and tax offices to embassies and consulates, the challenge is the same: make best use of resources to offer the best possible customer experience and meet centrally set targets. Learn how to improve efficiency and deliver great citizen experiences.

Venue

Hotel Catalonia Barcelona Plaza
Plaça Espanya

Great Experience Sponsors

NETWORKING OPPORTUNITIES

Enjoy our networking opportunities during breaks, breakouts and exhibitions. Meet up with Qmatic experts and connect with the best of the best at the world’s leading event for customer journey management technology.

EDUCATION AND TRAINING

Sign up for pre conference trainings for partners and clients designed to help you master our customer journey management solutions and to drive continuous improvements based on journey data and insights.

FANTASTIC CONTENT

Learn the newest customer experience and mobile strategies from top presenters. Understand how this impacts your company. Walk away with tools to do your job better and inspiration to do great things.

BEST PRACTICE

Sharing experiences, insights and best practice is at the core of Qmatic values. Listen to great success stories from around the world. Steal with pride, implement and make your company even more successful.

ENTERTAINMENT

As much as we love to work hard, we also love to have fun. Join our welcome reception and relax with great people. Socialize and enjoy great food and drinks.

EXPAND YOUR NETWORK

Great Experience is an event for Qmatic, our clients and our partners. Every year we help companies connect, to find new friends and partners. Expand your own business and grow your global reach.