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THE BEST CREATIVE IDEAS FOR THE AGE OF THE CUSTOMER
Great experience 2016
27-29 SEP 2016
/
BARCELONA
/
SPAIN
Register today
MEET PEPPER
We believe in the meeting between people
WORLD CLASS KEYNOTES
RESERVE YOUR SEAT TODAY!
Author and Entrepreneur
Business Creativity
FREDRIK HÄRÉN
New digital business models
Principal analyst, Forrester
MARTIN GILL
59Days
7Hours
12Mins
0Secs

NETWORKING OPPORTUNITIES

Enjoy our networking opportunities during breaks, breakouts and exhibitions. Meet up with Qmatic experts and connect with the best of the best at the world’s leading event for customer journey management technology.

EDUCATION AND TRAINING

Sign up for pre conference trainings for partners and clients designed to help you master our customer journey management solutions and to drive continuous improvements based on journey data and insights.

FANTASTIC CONTENT

Learn the newest customer experience and mobile strategies from top presenters. Understand how this impacts your company. Walk away with tools to do your job better and inspiration to do great things.

BEST PRACTICE

Sharing experiences, insights and best practice is at the core of Qmatic values. Listen to great success stories from around the world. Steal with pride, implement and make your company even more successful.

ENTERTAINMENT

As much as we love to work hard, we also love to have fun. Join our welcome reception and relax with great people. Socialize and enjoy great food and drinks.

EXPAND YOUR NETWORK

Great Experience is an event for Qmatic, our clients and our partners. Every year we help companies connect, to find new friends and partners. Expand your own business and grow your global reach.

SECTOR FOCUSED BREAKOUT SESSIONS

During the event you will be able to join the sector focused breakout sessions of your choice. Meet and listen to industry experts, client case presentations & best practice sharing.

retail

RETAIL:
The Seamless Customer Journey

Today’s retail environment is tough; competition is fierce. Customer loyalty is an important business driver – and uncertain. Customers expect seamless and highly personalized engagements. Learn from industry experts how you succeed.

healthcare

HEALTHCARE:
The Effortless Patient Journey

Healthcare facilities are under constant pressure to provide an improved quality of care to more patients, while coping with limited available resources. It’s about making the patient journey effortless, while providing the right support for the employees to deliver great service.

finance

FINANCE:
Banking On A Better Customer Experience

Today, traditional transactions are mostly handled online, while more complex products and services depend on face-to-face meetings with experts. How can you become truly omnichannel and how do you build a successful strategy to win in the 21st century?

public

PUBLIC:
In The Age Of The Empowered Citizen

From city halls and tax offices to embassies and consulates, the challenge is the same: make best use of resources to offer the best possible customer experience and meet centrally set targets. Learn how to improve efficiency and deliver great citizen experiences.

Speakers

Nicolas Boudot

VP EMEA, Softbank Robotics

Richard Hammond

Smart Circle

Martin Gill

How to embrace new digital business models
Vice president, Principal analyst serving ebusiness & channel strategy professionals, Forrester

Fredrik Härén

How to transform good ideas into great business
Author and Entrepreneur

More speakers, thought leaders, clients and partners will be announced when we receive confirmation of them participating.

Register today!

We can't wait to see you there
Pre Conference training day for partners
Free

1 day pre-conference training

Partner Training Day – Sales training (Challenger Customer), Playbooks, Customer Journey Discovery, Value Calculator, Proof of Concept and more.

Add this when booking the 2 day delegate package.

Book Now
2 day package
595.00 EUR

2 day conference

Welcome reception

Products & Solutions Exhibition

Coffee Breaks

Lunches

Dinner

Book Now
Please note: Spouse package (245 Euro) available when registering. Click here to register

Venue

Hotel Catalonia Barcelona Plaza
Plaça Espanya

A Great Experience!

Hear what others have to say about Great Experience

“The Great Experience event with its keynotes, case presentations, exhibition and networking opportunities helped us increase our level of knowledge and improve the continuity in contact and communication with Qmatic, something that is very important for us as a partner.”

Irina Sokolova, Sales Manager Q-Systems, Qmatic Premium Partner

“I found the Great Experience event very valuable – I was pleased to see concrete examples of companies that are making multi-channel customer experiences more effective, easier, and more enjoyable. The networking opportunities were also great.”

Jonathan Browne, Senior Consultant at Forrester Research

“The Great Experience embodies what Qmatic stands for. Customer-centric technology that supports the needs of many combined with thought leaders sharing their knowledge and experiences. The Great Experience feels like a flawless customer journey.”

Arthur Dallau, Managing Director 'Dutch Association of Civil Services

This is why You should join

98%

98% said it was
a very good event

95%

95% would recommend others to
go on next years event

98%

98% rated the keynote
presentations as very good

The conference includes inspirational and educational sessions, face-to-face consultations, Qmatic product and solution exhibition and opportunities to network with both the Qmatic staff and other users.

  • Stay current on best practices and trends important to your business
  • Learn from the successes of other companies
  • Learn how to maximize the value of Qmatic solutions
  • Get up-to-speed on new technologies and tools that you are not using or have not evaluated

Great Experience 2016 is for the global Qmatic ecosystem; our fantastic clients, our loyal and professional partners, our own great teams from all around the world and companies who want to take the next step on the customer experience maturity path. Great Experience is focusing on how companies can explore the best creative ideas for the age of the customer.

Great Experience Sponsors

Join as sponsor

Take the opportunity to showcase your business

BECOME A

GOLD SPONSOR

€ 2 995

30 min keynote presentation to the entire audience.

Brand visibility on event marketing material
Identification ribbon as sponsor on badge

Sponsor showcase display table
Prominent placement, approx 6 sqm area
Power outlet, high speed internet connection

2 conference delegate seats; speaker + delegate
Extra delegates (company or client): € 395

Talk to us today!

Become a

SILVER SPONSOR

€ 1 995

20 min presentation in breakout tracks

Brand visibility on event marketing material
Identification ribbon as sponsor on badge

Sponsor showcase display table
Prominent placement, approx 6 sqm area
Power outlet, high speed internet connection

1 conference delegate seat for speaker
Extra delegates (company or client): € 395

Talk to us today!

Become a

BRONZE SPONSOR

€ 995

Brand visibility on event marketing material
Identification ribbon as sponsor on badge

Sponsor showcase display table
Approx 6 sqm area
Power outlet, high speed internet connection

1 conference delegate seat
Extra delegates (company or client): € 395

Talk to us today!